Privacy Policy


This Privacy Policy applies to all Tanuki Software, Ltd. websites worldwide and explains how Tanuki Software, Ltd. collects, uses, or otherwise processes information, including information that personally identifies you ('Personal Information') and how you can control the collection, correction and/or deletion of such information when you use our websites and Customer Portal. Your use of our websites is also governed by our Terms of Use ('Terms'), which are to be read in conjunction with this policy.

In this Privacy Policy, 'we' and 'our' means Tanuki Software, Ltd.

Who is the Data Controller?

Tanuki Software, Ltd. is the 'data controller' of personal data collected by Tanuki Software websites, and Tanuki Software, Ltd. is responsible for deciding how personal data is collected, used, and disclosed.

What data do we process about our visitors?

If you register for an account on our Customer Portal, you will need to provide us with your full name, email address, country, and optionally your company, industry, address, telephone/fax number and website information.
If you contact our Customer Services team, we will need your name and contact information, as well as full details of your query.

We collect data about when you visit our sites (whether or not you are logged in or registered), through a variety of technologies, such as cookies, device IDs, IP addresses and location data. This can include information about your location and the type of device you are using. If you would like to know more about our use of cookies and how to manage them, please read our Cookie Policy ('Cookies').

Sometimes we obtain additional information about you from third parties. At present, we receive information from our resellers in order to process your orders, and also PayPal and 2Checkout (formerly Avangate) to process orders and confirm payment.
The data these companies might hold about you is collected when placing and paying for an order.

You can find their Privacy Policies on the links below:

What do we use this data for?

Consistent with applicable law and choices and controls that may be available to you, we may use information collected from you, or from devices associated with you, to:

We also log and use information about any service errors or interruptions that you have experienced in order to help us create fixes and to make technical improvements to our website.

What is our legal basis for processing personal data?

We will only use your personal data for personalization of content and services, analytical purposes if we have your specific consent to do so.

Legitimate interests.

For all other uses of data set out above, we have a legitimate interest in processing it in order to monitor the performance of our websites, respond to your queries and improve our products and services.

How can you access and update your personal information?

If you are a registered user, you can update your personal information by signing in to your account page. You can also ask for a copy of the personal information we may hold about you, or for your data to be deleted via our customer services. Please note that there is a statutory obligation on companies to retain financial records. In cases where data cannot be immediately erased due to other legitimate reasons for which it must be kept, your purchase information will not be deleted during the retention period.

How long do we keep your personal information for?

We will keep your information only for as long as it is relevant and useful for the purpose for which it was originally collected.

Who will we share your personal information with?

We may disclose your personal information to our partners when you make a purchase, and pay via 2Checkout or PayPal.

We reserve the right to disclose your personal information to comply with applicable laws and government or regulatory bodies' lawful requests for information.

Your personal details may be shared with third party organizations we have contracted to provide services to us, which include processing data. For example, to send you the emails you have signed up for. We will only use companies who can provide adequate safeguards to ensure your data is stored and handled securely.

Please read their Privacy Policies on the below links:

We may also have to release information because of a legal requirement on us or pursuant to a court order.

We may transfer, sell or assign any of the information described in this Privacy Policy to third parties as a result of a sale, merger, consolidation, change of control, transfer of assets or reorganization of our business.

Will your data be sent overseas?

Tanuki Software, Ltd. is located in Tokyo, Japan, and as you know, the Internet does not recognize national boundaries. Services on the web are accessible globally, so collection and transmission of personal data is not always confined to one country.
You should be aware that, by using the website and those of our partners or any website we link through to, your personal data may be processed in or transferred to other countries, United States for example, and you agree to your personal data being transferred or processed in this way.
Wherever your personal information is transferred, stored or processed by us, we will take steps to safeguard the privacy of your personal information.

Your rights:

Exercising your rights, asking questions and raising concerns:

In the first instance, please submit your request directly to our customer services.