Tanuki Software, Ltd. is the 'data controller' of personal data collected by Tanuki Software websites, and Tanuki Software, Ltd. is responsible for deciding how personal data is collected, used, and disclosed.
If you register for an account on our Customer Portal, you will need to provide us with your full name, email address, country, and optionally your company, industry, address, telephone/fax number and website information.
If you contact our Customer Services team, we will need your name and contact information, as well as full details of your query.
Sometimes we obtain additional information about you from third parties. At present, we receive information from our resellers in order to process your orders, and also PayPal and 2Checkout (formerly Avangate) to process orders and confirm payment.
The data these companies might hold about you is collected when placing and paying for an order.
You can find their Privacy Policies on the links below:
Consistent with applicable law and choices and controls that may be available to you, we may use information collected from you, or from devices associated with you, to:
We also log and use information about any service errors or interruptions that you have experienced in order to help us create fixes and to make technical improvements to our website.
We will only use your personal data for personalization of content and services, analytical purposes if we have your specific consent to do so.
For all other uses of data set out above, we have a legitimate interest in processing it in order to monitor the performance of our websites, respond to your queries and improve our products and services.
If you are a registered user, you can update your personal information by signing in to your account page. You can also ask for a copy of the personal information we may hold about you, or for your data to be deleted via our customer services. Please note that there is a statutory obligation on companies to retain financial records. In cases where data cannot be immediately erased due to other legitimate reasons for which it must be kept, your purchase information will not be deleted during the retention period.
We will keep your information only for as long as it is relevant and useful for the purpose for which it was originally collected.
We may disclose your personal information to our partners when you make a purchase, and pay via 2Checkout or PayPal.
We reserve the right to disclose your personal information to comply with applicable laws and government or regulatory bodies' lawful requests for information.
Your personal details may be shared with third party organizations we have contracted to provide services to us, which include processing data. For example, to send you the emails you have signed up for. We will only use companies who can provide adequate safeguards to ensure your data is stored and handled securely.
Please read their Privacy Policies on the below links:
We may also have to release information because of a legal requirement on us or pursuant to a court order.
Tanuki Software, Ltd. is located in Tokyo, Japan, and as you know, the Internet does not recognize national boundaries. Services on the web are accessible globally, so collection and transmission of personal data is not always confined to one country.
You should be aware that, by using the website and those of our partners or any website we link through to, your personal data may be processed in or transferred to other countries, United States for example, and you agree to your personal data being transferred or processed in this way.
Wherever your personal information is transferred, stored or processed by us, we will take steps to safeguard the privacy of your personal information.
In the first instance, please submit your request directly to our customer services.